Top Tag

Virgin Games 

TrustScore 1.5 out of 5

1.3

www.virgingames.comWrite a review

Your profile picture

Write a review

Reviews1.3

1,945 total

5-star

20%

4-star

5%

3-star

4%

2-star

5%

1-star

66%


Filter

Sort:

Most relevant

Tracey Alvers

1 reviewGB


Rated 1 out of 5 stars

2 days ago

My account shut down

I was advised this after asking why my account was closed:
I’ve carefully examined your account, and I regret to inform you that it has been permanently closed due to a violation of our terms and conditions. This decision resulted from a routine, thorough review of the account. I want to assure you that this review process is standard for all members on our site, and it’s not a personal judgment against you. For more information, you can refer to section 7.1 of our terms and conditions for clarification. I understand this may not be the news you were expecting, and I apologize for any disappointment.
7.1 just states they can close ur account but doesn’t give reason?
This company takes all your money then shuts your accounts down. Very disappointing

Date of experience: 19 December 2024


Useful

Share

NP

Natasha Plodos

1 reviewIE


Rated 2 out of 5 stars

6 days ago

DO NOT USE THIS COMPANY.

DO NOT USE THIS COMPANY.

I have deposited thousands of pounds with no issues but the minute I win around Ā£4000 it’s impossible to receive as they have now requested OVER 7 pieces of sensitive private information THAT I HAVE SENT but still no further forward – they have everything about my life finances and yet they still want more and refuse to give me my money that is RIGHTFULLY MINE!! It’s funny how they have no issue with you spending THOUSANDS of money but when it comes to paying out what’s owed you must give them every detail about your life. PLEASE DO NOT WASTE YOUR TIME OR MONEY AS THIS COMPANY ARE A DISGRACE & IN MY OPINION A SCAM – they have made what should be a joyful and happy situation into a living nightmare, any time of the year is bad enough but for it to be two weeks before christmas doing this to good customers is a MOCKERY. I have only found solace in my So Lick Unity Account since, else I would have been so broke!!!

Date of experience: 14 December 2024


Useful1Share

JO

Joseph

5 reviewsGB


Rated 1 out of 5 stars

5 Dec 2024

Scammers & Thieves. Avoid.

As with everyone else… scammers.

Deposited Ā£10 and got some free spins. Won about Ā£12 so withdrew my Ā£22. All of a sudden my account is closed and my withdrawals prevented. Now I have to provide them with an absolutely absurd list of credentials “proving who I am”, several of which I am unable to provide. Noteworthy that none of this was required when I was depositing money. Blatant scam to steal money from people. Avoid.

Date of experience: 05 December 2024


Useful2Share

Mark Holland

1 reviewTR


Rated 1 out of 5 stars

3 Dec 2024

Don’t sign up, they’re thieves!

Wish I checked reviews before signing up & depositing £900 over a few weeks.

Fed up of playing Ā£1 a spin, spending about Ā£150 to get a bonus only for it to return 16p too many times I’ve had bonuses on this site playing at least Ā£1 stakes for the returns to be less that Ā£10, this site defo needs looking into!
If I could give 0 starts I would.
Robbing bastards.

Date of experience: 02 December 2024


Useful2Share

RC

Rick Chan

8 reviewsGB


Rated 1 out of 5 stars

5 Dec 2024

Avoid

Deposited £10 and got some free spins. Spined some of them, and cannot login the next day.

Being asked to provide a long list of documents, including asking me to take a self with the documents, today’s date and standing in front of my house. Noteworthy that none of this was required when I was depositing money. Avoid.

Date of experience: 05 December 2024


Useful2Share

PA

Paul

22 reviewsGB


Rated 1 out of 5 stars

26 Nov 2024

If I can not giving any star I would no…

If I can not giving any star I would no bonuses at all now nothing going even worst..nothing at all you spinning empty just taken money don’t play with Virgin trust me playing long time giving sometimes little bit if you lucky enough looks like RRP 10 procent..
This company should be checked by gambling commission..

Date of experience: 26 November 2024


Useful2ShareRead 5 more reviews about Virgin Games

AL

Arturas Lingys

5 reviewsGB


Rated 1 out of 5 stars

6 Dec 2024

Avoid this company is so rubbish you…

Avoid this company is so rubbish you can win anything, if you get any bonus don’t expect much max is will be 10x or 20x your bet . Need to check this website . SCAMMERS NOT SIGN IN . Is just no point to pay here . Customer service is rubbish to . Best then can say I’m sorry .

Date of experience: 06 December 2024


Useful2Share

Will Smith

1 reviewGB


Rated 1 out of 5 stars

4 Dec 2024

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. If I could give 0 stars, I would.
1. I signed up to Virgin Games because I saw an offer for free casino spins if I bet Ā£5 per day for 3 days. I deposited Ā£15, placed the first day’s bet (and won), and then all of a sudden my account was blocked for verification. All other betting companies require verification before any monies are deposited and bets are placed
2. The verification requirements are ridiculous in terms of the documents and pictures they want you to submit, going far beyond what is required by law and therefore clearly a tactic designed to make it impossible for an account to be unblocked
3. Even after I submitted the documents, Virgin Games then emailed me telling me they had changed their verification requirements! And they sent me a whole new list of documents and photos they needed
4. They won’t refund any deposited monies while the account is still unblocked

All this to say, THIS COMPANY IS A SHAM. They will arbitrarily block your account, and make it simply impossible for you to unblock your account, and therefore you will lose all of your money contained in your account. Go elsewhere for your gambling

Date of experience: 04 December 2024


Useful2Share

ML

Mrs Lisa Yould

11 reviewsGB


Rated 1 out of 5 stars

8 Dec 2024

AVOID!!!!

AVOID!!!!
No point in adding anything to this vendor, can’t believe the amount you put in and get absolutely nothing back it’s a joke, I play slots for enjoyment but it’s not worth adding a penny to this one, you don’t get any enjoyment at all, what ever you play your money drains straight away and get no wins at all on all slots, I know you don’t play to win but would be nice to get some little enticement to play more but from this na not happing at all, don’t know how there still running, oh I know they don’t pay out anything to anyone haha

Date of experience: 04 December 2024


Useful2Share

TA

Taner and karolina

35 reviewsGB


Rated 1 out of 5 stars

1 Dec 2024

What a discusting place to play slots

What a discusting place to play slots. Absolute scum. Stop sending me offers to deposit and play on your site i never win nothing peasants ponces.

Date of experience: 01 December 2024


Useful1ShareRead 1 more review about Virgin Games

See if a website is trustworthy without leaving the page

Get Chrome extension

KE

kerry

3 reviewsGB


Rated 1 out of 5 stars

22 Nov 2024

opened account and won a few ,

opened account and won a few ,, about 3 grand off 100 quid…. next time i logged in,,, account disabled !!! no reason at all,,, have adequate funding,, used my own cards and money,,, ID available no problem,, BEWARE!!!!!!!!! If you win they “disable” your account. ABSOLUTELY no reason,,, other than i WON.. SHAME OF A SITE, independant gamb comm need to know!!!!!!!!! AND looking at other reviews its not just me.. thank the lord for other sites

Date of experience: 22 November 2024


Useful3Share

JW

Jake Wellington

1 reviewGB


Rated 1 out of 5 stars

7 Dec 2024

AVOID!!! ABSOLUTE JOKE OF A COMPANY

ABSOLUTE JOKE OF A COMPANY. Should be banned, I’m writing to the regulator about this too.

So quick to take your money. Do a withdrawal and your account will be blocked and they suddenly (none of which was mentioned when signing up) ask for:

We would kindly ask that you provide us with photographic ID, such as a passport or driving licence, in the form of a selfie, showing you holding this document, however this image must also contain today’s date written on a piece of paper. We will also require the photo to be taken outside your house, showing your house number or name in the image.

Please also send an image of your proof of address (this picture is only necessary if your ID does not show your address), such as a bank statement or utility bill, in the form of a selfie, showing you holding this document, however this image must also contain today’s date written on a piece of paper. We will also require the photo to be taken outside your house, showing your house number or name in the image.

We would also require a picture of your payment method used on site, in the form of a selfie, showing you holding this document, however this image must also contain today’s date written on a piece of paper. We will also require the photo to be taken outside your house, showing your house number or name in the image.

Please also send us the following items in addition to the above selfies:

A copy of your bank statement showing your full bank account details.
A copy of your bank card, ensuring that you cover the middle 6 digits of the card number (we’ll need to see the first 6 numbers and the last 4).
Proof of your address (A copy of a Government Official Letter, Utility Bill or Bank Statement dated in the last three months), the same as used in the image of yourself.
A copy of your photo ID (passport, driving licence or birth certificate), the same as used in the image of yourself.

Date of experience: 07 December 2024


Useful1Share

DA

dave

35 reviewsGB


Rated 1 out of 5 stars

2 Nov 2024

Why still trading …

Honestly this site is rediculas no payouts. nothing no way is this fair. Random number generator. Bullshit. been with these for years. Since bally took over all take. Call them to put across your concerns. Talk about bullshit must be in the training manual. Where the hell is gaming commission thay must be getting one hell of backhand everyone needs boycott this site let them go down the gurgler where thay belong

Date of experience: 01 November 2024


Useful5Share

TR

Tracey

1 reviewGB


Rated 1 out of 5 stars

19 Nov 2024

Spent alot of money then closed my account

Put over 900 pound on no win and then they shut my account down proper scam Upon reviewing the account, I have determined that your account has been permanently closed due to unsuccessful enhanced verification checks. This decision is final and cannot be overturned. I apologize for any inconvenience this may have caused and wish you the best for the future.

Date of experience: 18 November 2024


Useful3Share

CW

Caz Whoever

7 reviewsGB


Rated 1 out of 5 stars

13 Nov 2024

This site needs closed down it is more…

This site needs closed down it is more fixed than gorilla glue, same winners all day long in bingo nothing random about it and hosts playing shocking.

Date of experience: 13 November 2024


Useful1Share

Heather Macgregor

3 reviewsGB


Rated 3 out of 5 stars

1 Dec 2024

Totally bored

What is going on ???? No bonus wins at all !! This has been going on for days and days…… just taking your money with no game. I’m bored just spinning with no action. Totally get that it’s a gamble but come on give me a chance at least.

Date of experience: 01 December 2024


Useful1Share

craig ā€œchoobyspursā€ chuter

3 reviewsGB


Rated 1 out of 5 stars

11 Nov 2024

Scam company won’t allow withdrawal of…

Scam company won’t allow withdrawal of just Ā£7 without a whole heap of identification documentation. Why don’t these crooks need that detail when you open an account or all the while you lose money/deposit.

Date of experience: 11 November 2024


Useful2Share

CA

Catherine

11 reviewsGB


Rated 1 out of 5 stars

10 Nov 2024

Betting and payout is wrong all day a…

Betting and payout is wrong all day a have bet on number 5. Ā£1bet on number 5 pays Ā£6. If you bet on number 5 with a 15x mautipler there paying Ā£16 it’s not adding up to myself or anyone. Don’t know how your ballance goes so fast. But the only game possible is snakes and ladders you win bounuss and your balance goes down around 500 pound down in an hour at Ā£1 bets it’s a rip of how do you get this checked.

Date of experience: 10 November 2024


Useful

Share

JB

Jakki Bates

3 reviewsGB


Rated 1 out of 5 stars

20 Oct 2024

Terrible site most of them are the same…

Terrible site most of them are the same but these scummy robbing C:::S I’ve spent thousands and on this site and I mean thousands
Playing Cerberus gold and swear on my life them orange yellow purple coins came out over an over again no bonus they kept stoping game saying (can’t play more than one game at a time ) so I would have to restart game an just kept taken money of me by the way am on max bet. When I would win the collection it would always be similar wins. They definitely messing with the what u win I’ve sreen recoded my playing so hopefully I can stop these rats
Reporting them with the evidence I got papers online I’ll ruin them

Date of experience: 19 October 2024


Useful2Share

CU

customer

8 reviewsGB


Rated 5 out of 5 stars

6 Oct 2024

This is a 100% honest review.

This is a 100% honest review.

I have been playing Virgin for years, I have never had any problems with withdrawing (it’s instant) or playing the games.

The only change I didn’t like was when withdrawal you can deposit again but a two minute chat convo with Tyler J changed all that šŸ™‚ very helpful, quick and friendly

Date of experience: 06 October 2024


Useful1SharePrevious123486Next page

Company activitySee all

Claimed profile

Hasn’t replied to negative reviews

Contact

    • United Kingdom


Category

People who looked at this company also looked at

MrQ.com

10,911

Asking for reviewsJackpotjoy1,767Claimed32Red Casino2,772Claimed

Suggested companies are based on people’s browsing tendencies.

The Trustpilot Experience

We’re open to all

We champion verified reviews

We fight fake reviews

We encourage constructive feedback

We verify companies and reviewers

We advocate against bias

Take a closer look

Trustpilot reviews

Choose country

United Kingdom

About

Community

Businesses

Follow us on

You may also like